Refund & Return Policy

Damaged or wrong items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We'll arrange a free replacement or a full refund — your choice.

Wrong size or change of mind

Hero items we hold in stock (jerseys, bats, balls — see the product page for what's in stock vs. sourced to order) can be returned unused, in original packaging, within 7 days of delivery for an exchange or store credit. Return shipping is on the customer unless the item was mis-shipped by us.

Sourced-to-order items

Long-tail gear (shoes, gloves, protective equipment and less common sizes/brands) is ordered from a supplier specifically for your purchase once you check out, so these are final sale once the order has been placed with the supplier — cancel within a few hours of ordering by contacting us and we'll do our best, but we can't guarantee it once sourcing has started.

How refunds are paid

Refunds go back to the original payment method — eSewa or Khalti refunds are issued through the same gateway and typically post within a few business days; Cash on Delivery orders are refunded via bank transfer or eSewa/Khalti, whichever is easier for you.

Non-returnable

Worn or used items, and any item without its original packaging, can't be accepted back.

Questions

Get in touch — for anything not covered above, we'll sort it out case by case.